Customer Spotlight: Thompson Mechanical
“Service Direct has exceeded expectations by delivering quality pay-per-call services that have been more effective than other pay per lead services. The platform and campaign that Service Direct uses has grown our business rapidly in a short period of time.”
For our latest customer spotlight, we sat down with Javonte Thompson, owner of Thompson Mechanical LLC to chat about his experience with Service Direct. In order to dedicate more time to run his business, Javonte tried many different marketing strategies before discovering our services and found that we were a great fit to grow his business.
Since signing up with Service Direct, Javonte has turned 70-80% of leads into booked appointments, and has seen a return on investment of over 400%. We’re excited to have made such an impact on Javonte’s business growth and look forward to more success in the future.
Lead PERFORMANCE metrics
Q: What challenges were you facing from a marketing perspective that you hoped Service Direct could help solve?
A. Our Service Direct partnership has been the missing piece of the formula for our business. As a business owner, I couldn’t dedicate the time necessary to keep new customers walking through the doors from a marketing perspective.
Since our experience with other marketing companies proved to be a waste of time and money, it was difficult for us to keep trying. After finding Service Direct, I’m thankful we didn’t give up as it’s clear they are trustworthy and know how to grow your business.
Q. What about Service Direct’s offering made you decide to give it a try? What about the Service was most compelling to you?
A. When I first looked on the Service Direct website, I thought that the platform was very organized and neat. I liked how they had the ability to track the ROI and incoming leads. After researching numerous companies and seeing how informative and well-designed their website was, I felt comfortable using their platform.
Q. What other types of Marketing Services were you using prior to working with Service Direct?
- Home Advisor
- Bipper Media
Q. How does Service Direct stack up against the other marketing services you are currently using?
A. Service Direct has exceeded expectations by delivering quality pay-per-call services that have been more effective than other pay per lead services. The platform and campaign that Service Direct uses has grown our business rapidly in a short period of time.
Q. What has been the best part of working with Service Direct?
A. The best part about this company is the transparency within the platform. With the calls being recorded, I’m able to see everything including how much we’re converting with each lead that comes in. Plus, if we get an invalid lead, I'm able to dispute it and get it resolved within a couple days.
Q. What impact has Service Direct had on your company’s ability to grow?
A. The best impact that Service Direct has on our company right now is keeping new customers coming in every day. We also love how much control we have with the ability to adjust our cost per lead at any time.
Q. What would you tell other companies that are trying to decide whether or not a partnership with Service Direct makes sense for them?
A. With how much of a positive impact Service Direct has had on our company, I would advise others to jump on the opportunity if they’re ready to expand. Go ahead and give them a try!