Introducing Call Insights Service

We are excited to announce the launch of a new and improved service offering called Call Insights Service. Our mission is to build human-enabled, smart technologies that help local service businesses achieve their goals, and the release of Call Insights Service will help do just that. 

Call Insights Service is designed to increase the profitability of your Campaigns while also saving you valuable time and money. Our Quality Assurance team will proactively review and verify each Call, while also capturing critical data points, which enables you to make smarter decisions and get the most out of your Campaigns. 

Is it right for you?

Call Insights Service is good for Clients of Service Direct that:

• • Want to know more advanced metrics like Call Answer Rate, Booked Appointment Rate, and Cost Per Booked Appointment.
  • Don’t have enough time or resources to effectively manage Call Leads in order to unlock their Lead Performance Metrics.
  • Have a hard time Submitting Call Leads for Review within the eligibility time frame for Lead Credit.
  • Want to know more about where the gaps are in their call to customer process. 

Why should you try it?

• • Increase the profitability of your campaigns. Our Quality Assurance team will review and verify the Billable status of every Call Lead generated to ensure you are only paying for ones from new potential customers.   
  • Help you make smarter decisions. Our Call Insights Service will unlock critical insights into your Campaign and Sales performance to help you make smarter decisions around Campaign Optimization, as well as help you understand how to turn more calls into customers.
  • Save valuable time. Our Call Insights Service saves you time by letting our team proactively review all Call Leads generated by your Campaigns so that you don’t have to. This means they will verify the Billable status of every Call Lead so that you don’t have to worry about submitting them for Review within the eligibility time frame.

What does the service include?

• • Call Lead Verification. Our Quality Assurance team will proactively review all Call Leads generated by your Service Direct Campaigns to make sure you only pay for ones from new potential customers, and that you don’t pay for any Call Leads that you shouldn’t.  
  • Lead Performance Metrics. Our Quality Assurance team will also analyze each Call Lead generated and capture critical data points to unlock key performance metrics including your Call Answer Rate, Booked Appointment Rate, and more.

Call Insights Service can be added to any Marketplace or Select Lead Generation program.

For existing clients, if you are interested in enrolling or learning more about the service, reach out to support at support@servicedirect.com.  All new Marketplace and Select Clients will receive a complimentary free trial of Call Insights Service.

Download the Call Insights Service Overview PDF to learn more.