Have you ever wanted to know what happened on an incoming service call without taking the time to listen to the full recording? With Call Recap, now you can.
We’re excited to introduce this new feature, now available inside Lead Manager in your mySD account. To make this possible, every call lead is transcribed with advanced voice to text technology and then distilled into a concise summary using our proprietary AI prompts. The result is a clear, easy to read overview that highlights what matters most, such as whether the call was answered, what service was requested, and how the conversation ended.
Even better, for now we’re making Call Recap available to all of our clients at no additional cost.
Listening to call recordings can be valuable, but it’s not always the fastest way to find the information you need. With Call Recap, you can quickly scan the highlights of each call and understand the outcome in seconds.
Summaries surface the key points that matter most to your business, including:
This gives you the context you need without slowing down your workflow. And whenever you want to dig deeper, the full call recording is still available in Lead Manager.
Call Recap is generated automatically as part of your normal lead flow:
The process is fast, reliable, and designed to highlight the information that matters most for your business.
Call Recap is just one example of how we are bringing new technology into the Service Direct platform. From AI powered insights to smarter tools for managing leads, we are building features that make it easier for service businesses to operate efficiently and grow.
Our vision is bigger than delivering high quality calls. We want our clients to see Service Direct as the leader in data and AI innovation for the local services space, constantly pushing the industry forward with tools that make a real impact.
Call Recap's AI-powered summaries give you a faster, smarter way to stay on top of your call leads. They help you:
And since they are included with your account at no additional cost, it is easy to start benefiting from them right away.
Call Recap is now live in Lead Manager inside your mySD account. Simply log in, click any call lead to expand it, and you will see Call Recap under the call recording audio player.
This feature is one more step in our ongoing effort to bring advanced technology into the pay per call space, giving you the tools to manage leads smarter, faster, and with greater clarity.