Service Direct Blog

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Why You Need To Know Your Call Answer Rate

Why You Need To Know Your Call Answer Rate

Jun, 27th 2018 by Joshua Chakra

We analyzed a random sample of calls across several home service categories to better understand how call performance impacts the bottom line.
Top 5 Articles On Local Lead Generation For Home Services

Top 5 Articles On Local Lead Generation For Home Services

May, 17th 2018 by Joshua Chakra

Our mission is to help local service businesses grow and thrive. As such, we compiled the five most popular articles on local lead generation to date.
The History of Service Direct, As Told By The Co-Founders

The History of Service Direct, As Told By The Co-Founders

Apr, 9th 2018 by Raquel Phillips

We sat down with our four co-founders and got the scoop on the humble beginnings of Service Direct, and how it became the business that it is today.
Customer Spotlight: Hi-Lite Electric

Customer Spotlight: Hi-Lite Electric

Mar, 13th 2018 by Cheryl Spriggs

We sat down with Angie Zeppieri from Hi-Lite Electric in Toronto to learn more about how they've used Service Direct to grow their business.
Handyman Connection Conference Recap

Handyman Connection Conference Recap

Feb, 20th 2018 by Brittany Naylor

Handyman Connection Foundation For Success 2018 brought all franchisees together. Each year, vendors are invited to participate in this celebration, with a variety of activities in place for networking between franchisees and vendors like Service Direct.
Love Is In The Air: Top 5 Apps We Adore

Love Is In The Air: Top 5 Apps We Adore

Feb, 14th 2018 by Stevie Valle

We're writing a love note to the apps that keep us happy, productive, and organized each day. Here are the top five apps that have captured our hearts.
Optimizing Google Ads During The Seasonal Slowdown

Optimizing Google Ads During The Seasonal Slowdown

Feb, 8th 2018 by Ty Alyea

Seasonal weather changes typically lead to a rise in demand for heating technicians, plumbers, and water damage professionals; however, they can also make for very competitive environments as well.
Floor Coverings International Convention 2018 Recap

Floor Coverings International Convention 2018 Recap

Jan, 30th 2018 by Cheryl Spriggs

Service Direct had the opportunity to sit in on the 2018 Floor Coverings International Convention in Cancun, Mexico.
Service Direct: Our Mission, Vision, and Values

Service Direct: Our Mission, Vision, and Values

Jan, 24th 2018 by Rachel Ramsey

We recently went through the process of defining our mission, vision, and values, and we are excited to share these with everyone.
Service Direct's Mission, Vision and Values

Service Direct's Mission, Vision and Values

Jan, 24th 2018 by Rachel Ramsey

We recently went through the process of defining our mission, vision, and values, and we are excited to share these with everyone.
v3 The Future of Customer Service: IoT

v3 The Future of Customer Service: IoT

Jan, 17th 2018 by Joshua Chakra

There's different technical and policy-related conversations happening around IoT, but most people are still trying to grasp what the heck it's all about.
The Future of Customer Service: Internet of Things

The Future of Customer Service: Internet of Things

Jan, 17th 2018 by Joshua Chakra

There are a lot of different technical and policy-related conversations happening around IoT, but most people are still trying to grasp the foundation of what the heck this is all about.
5 Budgeting Mistakes to Avoid in 2018

5 Budgeting Mistakes to Avoid in 2018

Jan, 9th 2018 by Cheryl Spriggs

Creating and keeping a budget is critical to ensuring the continued success of your company. Start 2018 off strong with these 5 Budgeting Mistakes to Avoid.
2018 Home Service Marketing Trends to Watch

2018 Home Service Marketing Trends to Watch

Jan, 3rd 2018 by Stevie Valle

What does 2018 have in store for home service marketing? Here's a look at some of the things we think are important to know in 2018!
Expanded Opportunities: 2017 A Year in Search

Expanded Opportunities: 2017 A Year in Search

Dec, 21st 2017 by Ty Alyea

Changes in ad optimization strategies, attribution, and keyword matching practices is presenting Service Direct with hue opportunities to grow!
Service Direct Proudly Presents the 2017 Here To Help Awards

Service Direct Proudly Presents the 2017 Here To Help Awards

Dec, 12th 2017 by Brittany Naylor

Each year, our client operations team recognizes companies who go above and beyond to demonstrate exception phone ettiequte and professionalism.
v2 The Future of Customer Service: Machine Learning

v2 The Future of Customer Service: Machine Learning

Dec, 6th 2017 by Joshua Chakra

Studies predict that we will face a real deficit in terms of qualified developers by the year 2020. So what if data did the work instead of people?
Surviving The Slow Season

Surviving The Slow Season

Nov, 29th 2017 by Stevie Valle

Business slow-downs are an expected part of running a business. What you do during that slow down can make the difference between thriving or barely surviving.
The Importance Of Taking Time Off Work

The Importance Of Taking Time Off Work

Nov, 21st 2017 by Cheryl Spriggs

Taking time off has been a challenge for workers, but has many physical, mental, and even economic benefits exist for business owners and employees.